| To answer a “How to use” question for your HP product: |
 |
| • |
Under the “Get support for your product” section, select the “How to use” task. |
|
| • |
Type your HP product number in the “Enter a product number” text input box. |
|
| • |
For example, if you wanted to solve a problem regarding the HP Pavilion Desktop PC a305w, you could enter “HP Pavilion Desktop PC a305w” or “Pavilion a305w.” |
|
| • |
For more information on how to find your product number, click on the “How do I find my product number?” link displayed below the “Enter your product number” text input box. |
|
 |
|
| » Enlarge image |
Step 2
|
|
|
| If you entered partial information, use the product finder results to select your HP product. |
|
 |
|
| » Enlarge image |
Step 3
|
|
|
| Once your are on the How to use product support page, you can select one of the following options: |
|
| • |
Choose from a list of product information topics. |
|
| • |
Select “View all FAQs for this product” to find documents that may answer your question. |
|
| • |
Browse links to other support options. |
|
| • |
Select other support tasks for your product from the left navigation bar like “Solve a problem,” “Software & Driver downloads,” “Setup and install,” “Product information,” “Manuals,” etc. |
|
 |
|
| » Enlarge image |
Step 4
|
|
|
| When you select a topic, you may choose from a list of documents and follow the step-by-step directions to resolve your how to use question. |
|
 |
|
| » Enlarge image |
Step 5
|
|
|
| If you still cannot find what you are looking for, try one of the following options: |
|
| • |
Try using different keywords in your search. |
|
| • |
Return to the HP Customer Care home and try to use “Get support for your product” or “Browse through top issues by product line”. |
|
| • |
Use the “Contact HP” button to: |
|
|
| - |
Get e-mail customer support |
| - |
Connect in real-time with an HP technician (may vary by product) |
| - |
Check your repair status online |
| - |
Find phone numbers to speak with an agent |
|
|
 |
|
| » Enlarge image |
|
|
|
|
|
|
|
|
| Select "Contact HP" above to find a variety of ways to get timely, personalized customer support. |
|
| • |
Get e-mail customer support |
|
| • |
Connect in real-time with an HP technician (may vary by product) |
|
| • |
Check your repair status online |
|
| • |
Find phone numbers to speak with an agent |
|
|
|
|
Printable version
