| To use the search function: |
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Enter the product number and the product-specific question or keywords to search for your support information. |
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Enter all or part of the HP product name associated with your search. For example, if you had a question regarding the HP Pavilion Desktop PC a305w, you could enter “HP Pavilion Desktop PC a305w” or “Pavilion a305w.” |
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For more information on how to find your product number, click here: |
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» How do I find my product number? |
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| Note: if you do not enter any product information, your search results will include information on all HP products that match your keyword or question. |
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Step 2
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| If you entered partial product information in the product number search box, use the product finder results to select your exact HP product. |
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Step 3
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| Once you are on the Search results page, select one of the following options: |
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Choose from a list of documents that match your search criteria. |
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Browse quick links that include, “Product support home," “Software & Driver downloads,” “Manuals” and “Frequently asked questions.” |
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Step 4
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| If you find a support document that answers your question, click on the document link and follow the step-by-step directions to resolve your problem. |
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Step 5
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| If you still cannot find what you are looking for, try one of the following options: |
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Try using different keywords in your search. |
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Return to the HP Customer Care home and try to use “Get support for your product” or “Browse through top issues by product line.” |
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Use the “Contact HP” button to: |
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Get e-mail customer support |
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Connect in real-time with an HP technician (may vary by product) |
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Check your repair status online |
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Find phone numbers to speak with an agent |
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| Select "Contact HP" above to find a variety of ways to get timely, personalized customer support. |
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Get e-mail customer support |
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Connect in real-time with an HP technician (may vary by product) |
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Check your repair status online |
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Find phone numbers to speak with an agent |
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