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HP Total Care

Remember, you can always take advantage of the many services that HP Total Care offers and they are included with your product purchase providing you with the assistance you may need or require.

Help and support center

With the Help and Support Center you’ll always be in the know. Your HP/Compaq Desktop or Notebook PCs come equipped with a Help and Support Center offering answers to commonly asked questions, solutions to issues, diagnostics and access to online assistance, right from your desktop.

» How to use HP Customer Care

Learn more, with our easy to use online tutorial showcasing all the support capabilities and information available to you on our support Web site.

» Chat about cameras, printers and all-in-ones

Getting your questions answered with a qualified support technician via internet chat 24/7 is just like instant messaging – delivering quick solutions to your concerns. Real-time support means you get fast access to the advice you need to get your cameras, printers, all-in-ones and scanners working in tip-top shape again.

» Email

Let’s say you’ve got an issue that needs immediate attention but you’re running out the door or have other things to tend to. No problem. E-mail us and by the time you’re back, you’ll have an answer waiting for you (usually within one hour of your request). That’s HP’s award-winning support working just for you.

» Driver Downloads and Diagnostics

With HP Total Care you have access to software and driver updates for your HP/Compaq products. You can also run automatic check-ups to detect if you have the latest driver or if your power cable is connected. If an update is available, our self-help diagnostics will ensure you are aware of it.

» Extended Service Plan Options

HP Total Care Service Plan Advisors will help you choose an extended service plan that meets your specific needs. They’ll provide HP/Compaq product owners with quick, courteous and knowledgeable assistance. Be sure to extend the many benefits of HP Total Care beyond the initial warranty period, and protect your investment AND your peace of mind. There’s no better way to get expert assistance or service for your HP/Compaq products than HP Total Care. Call 1-866-234-1377 today, and rest a whole lot easier.

» Repair

Need a repair for your HP/Compaq product? No need to worry. With HP Total Care you have a number of convenient repair options to choose from, including return to HP with prepaid shipping each way, same-day repair, and online ordering of parts and supplies.

Contact HP for ordering details and participating locations to check the status of your repair so a minor setback doesn't turn into anything more.

Single product warranty upgrade

If you are looking to purchase a warranty upgrade for a single HP/Compaq product, call 1-888-999-4747 or click on one of the links below to purchase at: www.hpshopping.com.
Enjoy real-time chat with a knowledgeable technician about your printers, cameras, scanners, or all-in-ones

Talk to a service plan advisor:

HP has service plan advisors who are specifically trained on HP Total Care extended service plan product offerings.

Call 1-866-234-1377*

*For purchasing service
plans only.

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